Refund policy

Return and Refund Policy

Last Updated: October 20, 2026

At Nhi-bickford Re, LLC, accessible via hnvbvi-en.myshopify.com, we take pride in delivering bath accessories—including our exfoliating washcloths, fast-drying hair towel wraps, and plush bath towels—crafted to enhance your daily self-care rituals. Because bath linens and exfoliating goods interact directly with personal hygiene, we maintain strict safety and quality control standards. If you are not completely satisfied with your purchase, we are here to assist you with a clear, transparent return and refund procedure.

30-Day Return Window

You have 30 natural days from the date your package is successfully delivered to request a return. Requests submitted after 30 days cannot be processed.

Return Eligibility & Hygiene Conditions

To qualify for a return and refund, all items must comply with our strict hygiene guidelines:

  • Unused & Unwashed: Due to sanitary standards regarding intimate bath items, products that have been used in water, laundered, or exposed to soaps/cosmetics are non-returnable unless defective.

  • Original Packaging: Items must remain in their original product packaging with all tags, inserts, and seals intact.

  • Proof of Purchase: You must provide the order number, buyer name, and receipt associated with the transaction on hnvbvi-en.myshopify.com.

Non-Returnable Items

For health and sanitary protection, the following items cannot be returned once opened or used:

  • Exfoliating washcloths or scrubbing mitts that have been removed from protective inner seals.

  • Hair wraps and bath towels showing signs of wash, hair products, or physical wear.

  • Gift cards or promotional bundle items marked as final sale.

Return Process

  1. Initiate Request: Contact our support representative, Terry Jackson, at [email protected] with your order details and reason for return.

  2. Review & Authorization: Our team will review your request within 1–2 business days. If approved, we will send you explicit return instructions and the authorized return address.

  3. Pack & Ship: Securely package your item to prevent damage during transit. Include your order slip inside the package.

Return Shipping Address:

Attn: Returns Department - Terry Jackson

Nhi-bickford Re, LLC

312 School Rd, El Dorado, KS 67042, USA

Note: Unless the return is due to our error (such as a damaged or incorrect shipment), the customer is responsible for return shipping label costs.

Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery. If your towels or bath accessories arrive damaged, defective, or incorrect, contact us within 48 hours at [email protected]. Include clear photographs of the product and outer packaging. We will promptly arrange a replacement or issue a full refund at no extra cost to you.

Refunds & Processing Time

  • Once your returned item arrives at our El Dorado facility, our quality control team will inspect it within 3 business days.

  • Upon approval, your refund will automatically be processed back to your original payment method.

  • Please allow 5 to 10 business days for your financial institution to process and post the refund credit to your statement.